Doc's Place

© 2008, Michel Grover. All rights reserved.
Chapter 18 | Part 2
Monday, October 15, 1984

Liz answers the phone. "You would have been proud of me, Jill. Phil and Dick called me into Louise's office this morning. Wanted to know why Louise didn't know much about the graduate student consultants."

"Louise back you up?"

"No. She sat there like a potted plant while I stood toe to toe with those guys, telling them that I was dotted line to you, not Louise, on this project. Jesus, I thought I was going to piss myself but I didn't back down."

"I hope you didn't say anything obscene or derogatory."

"No, but I thought of a few salty phrases. They're probably on the phone with Peter, bitching about how there's no oversight on this project."

"How are you doing on the script and training?"

"The two grad consultants are quick on the uptake. We're going through your outline point by point. We'll finish on time to the standards in your outline."

"Good. So I can call Louise and tell her you're on schedule."

"Sure. Are you ready for us tomorrow at eleven thirty?"

Ready for us? Oh shit, Liz is bringing the grad students over for lunch. "All set." Disconnect and tell Lloyd, "Liz just reminded me that she's bringing those grad students over for lunch tomorrow. Would you call Carter's, please Lloyd?"

"Don't be silly. After Susan's visit and then lunch today, you have enough leftovers to feed a platoon. Soji and I will take care of it."

"Thanks. Lloyd, it's not my business, but after this morning's shock, I hope you don't mind if I ask if you and Soji are . . . getting friendly?"

She smiles. "We went out Saturday night, dinner and dancing."

Gape at her. "You and Soji?"

"What? You think I can't dance?"

"No. I mean, yeah, you. What about Soji?"

"Dances like a lord. We went ballroom dancing at Valenti's."

"Well I'll be goddamn go to hell," I whisper. "He was also a politician in Japan."

"I know. Did you know he also graduated from Waseda University with a Master's in Cultural Anthropology?" When she sees my expression, she says, "Yeah, Western Culture. His thesis was on the roots of Fifties culture in North America."

"No, I didn't know that. What does he do with all that education?"

"What do you mean?"

"Well, if you get an education, you have to put it to use."

"No, no, Jill, that's you and me. We're practical. He pursued his education out of interest."

Suddenly, Soji appears in the doorway. "I hear you two debating about my education and interests. Why don't you just ask me?"

Lloyd and I glance at each other and both begin talking at once.

Soji holds up one hand to silence us, and says, "For your information, I am pursuing a doctorate in history at the university here in Reno. I have taken this quarter off with committee approval so I can conduct specific research. As for putting my education to use, I intend to continue my research and teach American history once I graduate. Now, why don't you two get to work instead of gossiping like a couple of hens?" He walks away.

"Amazing," says Lloyd, shaking her head and turning to her console.

"You think you know somebody," I say, turning to Alvin's packet.

Late in the afternoon, I pull on my headset and call Louise at Doc's Place.

"Hello, Jill. Nice to hear from you. Everything on schedule?"

"Yes, everything will be ready for Thursday." "Dick brought up something today, Jill. He asked me why you need Liz Coates to prepare this material when it's your job. I told him I'd ask you."

"Do you remember Liz and me sitting in your office on my second day at Doc's, Louise?"

"Of course. We discussed both plans in detail."

"Do you remember asking me why I wanted Liz to prepare the discussion scripts and to train the consultants?"

"Hmm. You know, I do remember asking you that. You said that if Liz prepares the material, she masters it more quickly. As time goes on, she can reinforce the lessons learned by the managers. Oh, I get it. You're saying I could have said that to Dick this morning."

My eyes trace the horizon. No snow up there yet but soon there will be. This weekend, I'll start some high-altitude hiking to get my wind back before ski season starts.

"I'll tell him what you said just now."

"I didn't say it, Louise. You did."

"I meant I'll tell him exactly what we discussed. Are you still coming in to work this week, Jill?"

"Yes. We have a meeting with Peter Marriott on Thursday morning, remember?"

"That's right. Thursday, but you'll continue to call in each day this week, right?"

"Yes, I'll call." Disconnect and continue staring at the horizon. How would it be to live life as Louise lives it? Lying intentionally, not just to everyone else, but to your self as well. Wonder if I do it.

"Deep thoughts?"

Shake my head slightly and turn to look at Lloyd. "Just wondering if I lie to myself in ways I don't even realize."

"Wow. What brought that on?"

"Oh, my boss at Doc's Place is way over her head so she's lying to herself."

"We all keep parts of our lives in shadow, don't we?"

"I know I do, Lloyd." She stares at me, not moving or saying a word so I shrug and make another phone call.

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Doc's Place Chat
© 2008, Michel Grover.
Chapter 18 | Part 2
Winter 2009

Lucia :
Mic has posted in the left frame paragraphs from Doc's Place, one of his copyrighted stories. I'm moderating chat here in the right frame. I post every day, but I don't post everything. I have formed a secondary group from which I may also post comments.

Lupita :

Since I served only to distract during our last chat session and therefore caused us to miss discussing the story part, I'll make up for it by initiating a few comments on this story part. Lucia mentioned last session that when I finish prep school, I plan to begin my baccalaureate studies at UCLA and then pursue a master's degree in international business. My specific undergraduate interests are accounting as well as Chinese dialects and culture. Once I begin my master's business work, I intend to specialize in negotiation frameworks within Chinese cultures. Anyway, the reason I mention all of this is as background for the comments I intend to make.

Les commented in dp13:2 about Jill's leadership in dealing with Liz Coates, the Employee Relations, or ER, Manager. Les predicted that Jill's challenging Liz to shoulder the responsibility of graduate assistant selection would pay off because Liz would overcome some of her fear of powerful people. Well, as usual, Les was right, because here we see the payoff. Without assistance from either Louise or Jill, Liz stands up to the CEO, Phil Garrett, and his VP of Finance and Administration, Dick Scope and defends why she's reporting to Jill and not Louise on the executive communication project.

Now, instead of praising Liz directly, Jill makes a joke, which serves to toughen Liz in anticipation of more adverse executive reaction in the near future. The moment Liz indicates that she gets the joke and then starts whining about future executive adversity, Jill ignores her and asks for the status on Liz' next responsibility. When Liz responds with assurance, Jill re-states it as her status to Louise, which Liz confirms.

This is valuable training for a future junior exec like me. Some would consider my attitudes toward leadership as coddling compared to Jill's example. Now I realize that to lead, one must be tough, like Jill. People like Liz will get it and respond.

So, in the beginning of this part, Jill manages down—Liz. Later in this part, Jill manages up—Louise.

If we know anything about Louise, it's that she is slowly losing her grip on reality before our eyes. Jill must remind her boss that weeks ago, they agreed that Liz prepares the material. To me, the way Jill reminds Louise is instructive. Instead of just telling her, Jill asks her a couple questions, which serves to put the responsibility back on Louise. The woman is slipping so badly that she can't recall what they discussed a few seconds ago, and then tries to cover her slip by lying and changing the subject.

Big picture, Jill applies this relentless pressure on Louise so that eventually the woman will snap——lose her grip on reality and resign. I realize Jill has no schedule for forcing out Louise but at this rate, Louise will probably resign during or shortly after the holidays, because I can't imagine Louise looking at that long stretch from January through May——with no long weekends or holidays between them——and staying.

Sorry to blather on, but I'm new so I'm trying to earn my keep, as it were. I'll leave Jill's juicy revelation at the end of this part for someone else to analyze.

Les :
Please accept my compliments on your analysis, Lupita, and thanks for your compliment. You omitted, perhaps intentionally, one comment from my earlier statement in dp13:2. Jill does `toughen Liz,' as you call it, so Liz can better stand on her own in the future; however, Jill also does it so she may focus on her own open and hidden agenda items. That investment has not provided a payoff, but it may in time.

Another `big picture' perspective, if I may speak plainly, is that Liz doesn't have the sack either for her position as ER Manager or for her responsibility over this project without Jill's support. The fact that Jill must toughen Liz at all does not bode well. I predict that, while Liz may succeed with this project and with her position because she has Jill's support, ultimately she will disappoint.

Lupita :
My analysis is pedestrian at best. As I said, I want to make up for burning a whole session last time and maybe make my bones as the new kid. In comparison, Les, your insight is substantial and your prediction about Liz seems on the spot. Any other tips on what I can watch for in a manager's performance to spot cracks in what may seem to be solid performance?

Les :

Sure, you mentioned Liz' whining. Liz frequently seeks Jill's reassurance. In contrast, Louise constantly seeks it, which makes her cracks easy to spot. Look for a balance, Lupita: managers should proceed with assurance where their confidence is justified, but too much assurance, or even bravado, can get them——and you——in trouble. For example, Dick Scope, the VP of Finance/Admin who thinks he hates Jill, proceeds with assurance to undermine her work but Jill, in her usual wily way, will delve deeper to undermine him and hoist him on his own petard——probably several times. Are you familiar with the literary reference, Lupita?

Lupita :
"Hoist with his own petard" I have heard but I did not know until looking it up just now that it is from Will Shakespeare's Hamlet. The metaphor is instructive. Thank you, Les. Any more tips?

Les :
Anon

Lupita :
You, good sir, are a priceless, multifaceted jewel.

Marcus :
You are your own sharpest critic, Lupita, which will stand you in good stead. I'm referring to your description of your analysis as pedestrian. In your defense, you and Les could not have had the discussion you just had without your having laid the groundwork, even the foundation.

By now, you know I must question Jill's actions and therefore, your assertions, however. Liz practically pleads for a compliment, but finishes the conversation disappointed. Jill cannot spare one tiny boost to someone who not only allies herself openly with her, but also watches her back and will no doubt cover for the ungrateful woman as well. Is that what you're saying?

Lupita :

Tío Marcus, I love you. You say you fire off these questions to keep us thinking, but the truth is that you do it, as Alice accused you of long ago, to praise Jill. You choose this method because as a Catholic, you cannot in good conscience support and praise her directly. As a critic, my beloved Marcus, you are a mere poseur, for which I salute and embrace you. However, I will answer your question, your criticism, such as it is.

Jill is not some manager who should read a few books on winning friends to improve her people skills. In fact, she has memorized most of that swill, and, if such suited her purpose, she could quote it to us chapter and verse. However, as we know, Jill Price is a sociopath——or worse. Her objective is to manipulate Peter, Liz and everyone in between——coolly and calculatedly——for her own dark purposes, some of which she has revealed, most of which she has not and may never.

Oh, and next time you do that, I may pin you until you say uncle. You know I can.

Maria :
Obviously, you know Marcus and Lenora. Will you tell us about your relationship?

Lupita :
Marcus and Lenora are my uncle and aunt, not by blood but by virtual adoption. Our family has been spending the holidays at their house since Sam and I were babies. Their headstrong daughter is living with us for her freshman year at USC to keep her away from those damned Mormons (sorry, Annie and Bill Jr.) and other questionable influences. When Marcus tells you he's some kind of ball-busting business badass, watch him when we arrive at his house. His eyes are leaking like a sieve. Even his beloved Lenora teases him.

Cyril :
Were you and your family upset after we raked Marcus over the coals back in dpc3:4?

Lupita :
No, we were rolling on the floor. Marcus the Mexican Millionaire, as Amalie called him, was funny. Besides, he needs that kind of experience occasionally so he doesn't get full of himself.

My sweet uncle hasn't told you this, but he used to have the same problem Les had or maybe still has in that he tried to control his family and sometimes used criticism to do it. When he says that he and Lenora have learned much from their experiences over the past year with their youngest daughter, he means it. She loves her family and she is a genuinely good person, so she'll be fine.

His children and I feel that it is our duty and our honor, really, to administer Marcus' purgatory here on earth so that he spends less time there after he dies and before he enters heaven. After all, as I've told him several times, the Popes quit selling indulgences in 1903, so we must do something to relieve his plight immediately after death. His children and I are just the ones to do it too, since we are so familiar with his shortcomings. Uncle Marcus takes it well though, because he loves having us around—for any reason.

Cyril :
Aren't you going to defend yourself against all this calumny and imprecation, Marcus?

Marcus :
I am afraid my dear Lupita is correct, friend; I have no defenses against her, Sam and my children. The fact that they constantly mock me does not hide the real affection they have for my beloved Lenora and me. In fact, they rarely mock me without sitting on my lap or while hugging me and mussing my hair. Further, I have mounted my high horse from time to time just so they will gang up on me.

Steph :

You mentioned Jill's juicy revelation at the end of the part. I'm sure Lloyd stares at Jill to impress upon her the importance of what Jill just said——that Jill keeps part of her life in shadow. I'm sure Jill ignores Lloyd's not-so-subtle hint to discuss it. However, by admitting that she lies to herself in ways she does not realize, Jill confesses the same to us.

Raj :
Good one, Steph, and well put.