Hang up and call Louise, which means she knows I'm calling from an outside line. "Hi," I say when she answers.
"Oh Jill," says Louise, "Where are you?"
Lie and say, "A typing service. I'd like to meet with you at two to review the magazine publication plan and the executive communication plan."
"I'm confused," she says, "What did you say?"
Wait and say nothing. This feels like an act that Louise puts on when she must make a quick decision. It's also a published technique that gives a manager time to think when provided with overwhelming information.
She continues, "I'm sorry, Jill. What plans?"
This management technique operates on the expectation that the eager underling will begin to explain. The manager interrupts to establish hierarchy like, "Just take a deep breath and speak slowly so both of us can understand" or some shit like that. Finally, Louise says, "Did you say the magazine publication plan and the executive communication plan?"
"Yes."
"Where did you get these plans?"
"I wrote them," I tell her.
"When?"
"This morning," I say.
"Please explain why I haven't seen them yet," says Louise.
"No."
"I beg your pardon?"
"I'll explain at two o'clock. Is that okay?"
"I'd like to review something written before we meet," she says.
"Of course, you'll have it at one o'clock. Thank you, Louise."
"Wait," she says.
"Sorry Louise," I tell her. "I have to get these pages typed. See you in a little while."
The pages have finished going through the fax machine so I gather the stack and walk to the front of the store.
"Finished," I say and hand him a twenty-dollar bill.
He takes it. "I'm Gary Floor," he says, extending his hand.
"Jill Price. You own this place?" I ask, shaking his hand.
"Nice to meet you, Jill," says Gary. "Inherited it from my father. I'm moving into computer sales and leasing. What do you think?"
Beats me. If he were moving into vehicle sales and leasing, he'd need a good service staff. Shrugging, I say, "Might work if you have good technical people."
"Mark's out on an installation right now or I'd introduce you."
One guy does not make a service staff. If he walks, you're back to square one.
Walk to Doc's parking garage and slide into my 1975 Buick Electra 225. Drive to my financial firm, and hand the two stacks to Margaret, the secretary. "Double spaced, one-point-five-inch margins, originals and six numbered copies of each, please. Need them in a half hour."
"Roger that," she says, and turns to her terminal.
Walk into an office marked Chief Operations Officer. Chen Mei is concentrating on a spreadsheet. Say, "The executive team at Doc's Place is one of the best in the casino business, yet they hire idiots at the level under them. Why would they do that?"
Mei looks at me, blinks and says, "They're about to resign. The same day, they will announce they are taking over a competing casino. The executive replacements are so weak that the original executive team will be able to buy Doc's Place for cheap within a year or so."
Realize my mouth is slightly open. "So they have already signed an agreement with a competing casino?"
"Absolutely," says Mei.
"How do you know?"
Flipping a hand in the air, Mei returns to her spreadsheet and says, "Second-year grad school stuff."
Pause at the door and ask, "Do I pay you enough?"
"For the moment, yes. You don't come around enough, Jill."
"Yeah, yeah," I say. "Anything to eat in the kitchen?"
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