Doc's Place

© 2008, Michel Grover. All rights reserved.
Chapter 5 | Part 3
Tuesday, October 2, 1984

Just before one, I walk into Louise' office. She's not there so I seal a copy of both plans in a big envelope and set it on her chair. In my office, I tear off a four-foot strip of butcher paper and begin transferring the publication plan to the butcher paper. When the telephone rings, I push my door shut, pick up the receiver and say, "Hello, Peter."

"Your plans are elegant and precise. How did you determine that the second-tier executives and managers require intensive communication training?"

"You gave me a heads-up in the interview, Peter. Figured out the rest when I met most of them yesterday."

"Most? Whom did you miss?"

"Haven't met the facilities or food and beverage managers yet," I say in reply. "So is the plan go, no go or changed?"

"Go," he says. "As soon as Louise sends it to me for my approval, I'll tell her to proceed vigorously. I want this up and running in . . . a month."

A tap on my door, and Louise appears. Sees I'm on the phone and shuts the door.

"Roger that," I tell him. "Since you want me to do it quickly, let's fast-track some issues, Peter. First, the brief analysis I made that the second-tier require communication training will have to suffice."

"It does suffice," says Peter, "because it's close enough. Besides, I need these executives to be effective within a couple months, not six or more."

"Second, I need budget approval by tomorrow."

"You'll get it," he says without hesitation.

"Once Liz and the consultants are ready, they'll conduct a dress rehearsal with casino executives near the end of the month. As I mentioned in the interview, Peter, we finish training casino operations executives and managers before training anyone else."

"Oh, excellent," he says, almost giggling with delight. "I'm going to present your plans to the Doc's executive team who are here in Las Vegas, as you know," says Peter.

"I'd prefer that you present only the publication plan. The top-tier executives won't get this communication training, Peter," I say carefully. "The second-tier executives are the ones who need it. I have an idea how to present the communication training plan to the top executives."

"As you wish," says Peter, "but how will you do that with all four top executives here in Las Vegas?"

"When does Kerry North call Morty and Glenn for a daily status report?"

"Once at nine-thirty and again at four-thirty."

"Tell Kerry to make that afternoon call from your office with the other three executives there, but don't tell him why. I'll be sitting with Morty and Glenn."

Chuckling, Peter says, "I can hardly wait. Has Louise seen her copy yet?"

"She's reading it as we speak."

"Did she agree to meet with you?"

"Two o'clock," I say.

"So I can expect to hear Louise' request for approval this afternoon."

Rolling my eyes, I ask, "Has it occurred to you, Peter, that Doc's second-tier, non-revenue executives have zero ability to act independently of you?"

"It occurs to me every day," he says. "In fact, your project will insure that they communicate with me more effectively."

"Thanks for your quick response, Peter."

"I am delighted to be a small part of this, Jill."

Hang up, open my office door and sit staring at the wall for a couple minutes. I can see all eight issues of the magazine published and spread out on a coffee table in Dick Scope's office. I can see the re-prints in the historical foundation's magazine. I can see Liz in one-on-one meetings with the executives after each meeting, reviewing the videotapes and discussing them. This is all going to happen.

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Doc's Place Chat
© 2008, Michel Grover.
Chapter 5 | Part 3
Early Summer 2008

Mic :
In the left frame, I'm posting Doc's Place, one of my copyrighted stories. I'll post a part of a chapter, wait for a while so people may leave comments or questions and then post those I find interesting.

Marcus :
Did you have any idea that Jill and Peter were moving so fast by the second day she had arrived, Carlos?

Marcus :
Were mid-level managers like you upset by the intervention Jill is proposing here?

Carlos :
No, we knew changes were needed, but the second-tier executives were visibly upset, especially Dick Scope. Once the top tier returned from Vegas, they were too, but they don't know yet.

Benny :
Catch the part at the end of this segment where Jill opens her office door and then sits staring at the wall? That's important.

Jules :
Yeah, she visualizes both plans coming into fruition. It'll all happen.

Alice :
Why do you think it's important, Benny?

Benny :
For one thing, the ability to visualize plans in their completed state is one of the sources of Jill's power. Another is waiting for just the right moment to strike. Where did you learn this, Jill?

Jill :
Training, of course, but also Sun Tzu, The Art of War. My first copy was Griffith's translation but better ones are available now. You mentioned the power of striking at the right moment earlier. Equally important is feeding off the enemy instead of your own people.

Benny :
You also decide to initiate the communication training among casino operations executives and managers. Why?

Jill :
As discussed earlier, it's necessary to bring revenue up in 2-4 months, especially once remodeling begins. Remodeling will reduce the number of gaming machines on the casino floor. RIFs will reduce the number of gaming employees like dealers. It's simple math, Benny. Reduce the number of gaming units and you reduce revenue. There must be a way to keep profit as a percent of revenue nominal. The communication training will do that by increasing efficiency among people directly responsible for the revenue stream even though the executives have reduced the number of gaming units significantly.

Benny :
Why did you not order a study to establish a ranking among revenue-stream employees such as dealers and change people who deal directly with the customers? Surely Doc's Place has a high retention record for effective employees.

Jill :
2 reasons: insufficient time and impending high turnover among casino employees. You're right that Doc's had long-term employees but that will change in the chaos that is coming. Remember, my objective is not profit for its own sake, but to distract everyone, especially the news media, from the eventual sale of the casino. Knocking off a few beloved, long-term employees provides some tasty distractions.

Suze :
That's disgusting.

Carlos :
But true. Sorry but I'm having trouble remembering that Benny is 12 yrs old.

Jules :
We all went through it.

Lucia :
Anyone hear from Amalie yet?

Amalie :
I'm here. I would like to tell everyone that, after discussing it with my parents, I have signed with Midori LLC. I have two bodyguards my age with me at all times now. With permission from my school, I am on my way to visit Midori headquarters in Tokyo for a week. I will remain in contact with you, my friends, the entire time. I am excited for this opportunity and I will share my experiences with you during my visit.

Lucia :
You probably read that Benny has Japanese bodyguards now, Amalie. Are your bodyguards Japanese?

Amalie :
No, one is a Chinese girl and the other is a Filipino boy. Both are orphans and quite proficient in martial arts and handling weapons. Both are also fluent in English and French as well as their native languages, Cantonese and Tagalog.

Benny :
Have you been learning languages, Amalie?

Amalie :
Besides English, I was already learning Spanish and Italian. Now I am trying to learn the native languages of my bodyguards as well. This is not as difficult as it sounds because the Filipinos, for example, have borrowed words from Spanish, English and Cantonese. I can already say The Lord's Prayer as well as several common phrases in Tagalog and Cantonese. Do you enjoy learning new languages, Benny?

Benny :
I have trouble speaking them because of my speech impediment but I have no trouble listening, reading and writing in most of the Romance languages and Chinese dialects. I like Português and Wu best for the way they sound.

Jules :
Okay, I'm starting to feel really old and stupid now.

Carlos :
Tell me about it. I can barely speak a little street Spanish I learned from my kids. How about you, Marcus?

Marcus :
I have English, Português and my native Spanish. Lorena and our children speak all three as well. Most of my children have picked up other various other languages. Carlo, you have English and Português, no?

Carlo :
And Spanish, like you, compadre. I also have French but I could not pass for a native in Limoges or Quebec. How about you, Raj?

Raj :
Urdu, Hindi, Assamese for government work, some English and a little Punjabi. Study is very difficult because street English poor and no one knows sure but try

Jules :
Feel your pain, man. I struggle with street Spanish and Mandarin. By the way, what is your full given name, Raj?

Raj :
Rajneesh, thank you for asking

Lucia :
Benny, are you worried about your surgery coming up?

Benny :
Not too much, because I only have a cleft palate, not a cleft lip. They're telling me I'll have discomfort for a few days that they'll manage with drugs. I don't know what I think about that yet. After that, I start seeing the orthodontist and going to speech therapy. I like these doctors because they tell me straight up what's going to happen.

Lucia :
Lizzie, Pere is paying for all this?

Lizzie :
Yes, plus placing Benny's parents in better situations. Benny's mother has enrolled in computer classes and his father, a policeman, has started classes in law and poli-sci.

Maria :
Did they have any idea how bright Benny is?

Lizzie :
He was hiding his books because he had stolen them from the library, hadn't you Benny?

Benny :
Their security sucks.

Lizzie :
As Benny mentioned, he's been studying languages. His parents had no idea about that or the cultural anthropology studies Benny has been working on in his spare time. He has been communicating with professors at Duke and USC for four months. Both thought Benny was a graduate-level linguistics student preparing a paper on modern convergences among Chinese and South Pacific dialects with implications for rapid socio-economic mobility in urban environments.

Suze :
Are you kidding? My god Benny, why didn't you tell someone?

Alice :
He did.

Benny :
Like Alice say, I did but people don't take you seriously if you tell em you're a 12yr old black kid in the city so I sort of made up this grad student ident. Worked okay until I had to pay for things.

Alice :
How's the new house and the new neighborhood, Benny?

Benny :
Whole neighborhood's brick and green growing stuff. Not what I'm used to, Alice. Got the shit scared out of me when the sprinklers came on this morning. Lying on the grass looking at the sky through the trees when the sprinklers soaked my ass from head to toe. Ran right into the sprinkler head by the hedge. Get this, Alice. Got my own room with a bed that stays out all the time and a desk and books. Not only that, I'm checking out a couple books on Amazon and an im pops up, tells me I can order anything I want using a corporate account. I ordered Erickson, Ingold and Barfield right then.

Lizzie :
Pere set up Benny with a DSL 7MB down-pipe and subscriptions to the linguistic and anthro services. It won't be long before he begins tearing down and rebuilding anthro-linguistic scholarship, as we know it.

Benny :
Hey Alice, you mind if I visit? We could take in Barcelona. Couple museums and other places I need to visit there. You'll go with me, right?

Alice :
I'm sorry to say that the local Guardia would take a dim view of either visitors or my wandering off, Benny.

Benny :
Nah, Lizzie says she'll take care of that.

Alice :
Not funny, Elizabeth.

Lizzie :
Already taken care of, Alice. We have no idea why Benny wants to visit these particular sites but he's going and he insists that you accompany him so. . . .

Alice :
I've been under lifetime house arrest for over 20yrs. I don't even know what people wear any more, for god's sake.

Lizzie :
Okay, okay, I didn't think of that. I have some people on their way now.

Alice :
So what is this shit? Whatever Benny wants, Benny gets?

Lizzie :
How do I put this? Uh, yeah.

Alice :
But I don't know how to do anything any more. What do I do?

Lizzie :
Clean up, old girl. You're going to Barcelona with Benny.